How Missed Call Text Back Works
When a customer calls and you can't answer, our system detects the missed call and instantly sends them a customizable text message. You get a notification on your phone, allowing you to seamlessly continue the conversation via SMS and secure the lead before they call a competitor.
A Call Comes In and Goes Unanswered
Whether you're on another line, out on a job site, or simply couldn't get to the phone in time, the system detects that the call was not completed. This includes calls that ring out, are sent to voicemail, or are actively declined.
Research from the MIT/InsideSales Lead Response Management Study shows that responding in 5 minutes vs 30 minutes makes you roughly 100x more likely to connect with a lead.
The Caller Gets a Text Within Seconds
Instead of leaving a voicemail (which 80%+ of callers won't do, per Hiya's State of the Call report), they immediately receive a text from your business number.
"Hi! This is [Your Business]. Sorry we missed your call. How can we help you today?"
Text messages have a roughly 98% open rate and about 90% are read within 3 minutes (Validity/Infobip).
Hi! This is [Your Business]. Sorry we missed your call. How can we help you today?
They Reply, You Get Notified
When the customer texts back, you and your team receive an instant push notification on the Smart Text Back mobile app and web dashboard. The conversation is now in a shared inbox where anyone on your team can jump in.
See more message templatesYou Close the Conversation
Chat directly with the prospect via 2-way SMS to answer their questions, provide a quote, or send a booking link. You've just turned a missed call into a booked job without ever picking up the phone.
Hi! This is [Your Business]. Sorry we missed your call. How can we help you today?
Hi, do you have any availability for a service call tomorrow?
Yes, we have an opening at 2 PM. Would you like me to book that for you?
What Happens After Hours?
You can configure different automated responses based on your business hours. Keep leads warm even when you're closed by letting them know exactly when they'll hear back.
"Thanks for calling [Business Name]! We are currently closed. Our hours are 8am-5pm M-F. Please reply to this text with how we can help and we will get back to you first thing tomorrow!"
What You Need to Get Started
Absolutely nothing technical. We handle the entire setup process for you. You can keep your existing phone number, and there is no hardware to install.