Privacy Policy

1. Who We Are

Smart Text Back is operated by 95Visual, a web design and digital marketing company based in Bakersfield, California. This Privacy Policy explains how we collect, use, store, and protect information when you use the Smart Text Back platform and website.

2. Information We Collect

2.1 Information You Provide

When you sign up for Smart Text Back, we collect your name, business name, email address, phone number, and billing information. When you contact us through our contact form, we collect the name, email, phone number (if provided), and message content you submit.

2.2 Information From Your Use of the Platform

When you use Smart Text Back, the platform processes SMS conversation data between your business and your callers. This includes phone numbers, message content, timestamps, and delivery status. This data is stored to provide the service and maintain conversation history.

2.3 Automatically Collected Information

We collect standard analytics data such as IP address, browser type, device information, and usage patterns through Google Analytics and Google Tag Manager. This data is aggregated and does not identify individual users.

3. How We Use Your Information

• To provide and maintain the Smart Text Back service
• To configure call forwarding and SMS functionality on your business number
• To send you service-related notifications and support communications
• To process billing and payments
• To improve our platform and develop new features
• To comply with legal obligations

4. SMS Communications

Smart Text Back sends and receives SMS messages on behalf of your business. Message content and metadata (phone numbers, timestamps, delivery status) are stored in the platform to provide the service. We do not read, monitor, or use the content of your SMS conversations for any purpose other than delivering the service.

Your callers' phone numbers and message content are not sold, shared with third parties, or used for marketing purposes. Callers can opt out of SMS communications by replying "STOP" at any time, as required by TCPA regulations.

5. Data Sharing

We do not sell your data or your customers' data. We share information only with:

• SMS carrier providers (Twilio, Bandwidth, etc.) to deliver text messages
• Payment processors to handle billing
• Google Analytics for aggregated website analytics
• Legal authorities when required by law

6. Data Storage and Security

Your data is stored on secure cloud servers hosted in the United States. We use industry-standard encryption for data in transit (TLS) and at rest. Access to customer data is restricted to authorized personnel who need it to provide support and maintain the platform.

7. Data Retention

We retain your conversation history, contact information, and account data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days to allow for export, after which it is permanently deleted. Billing records may be retained longer as required by law.

8. Your Rights

You have the right to:

• Access your data — request a copy of your conversation history and contacts
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Export your data before canceling your account

To exercise these rights, contact us at +1 (661) 964-4222.

9. Cookies

Our website uses cookies and similar technologies through Google Analytics and Google Tag Manager to analyze traffic and improve user experience. You can disable cookies in your browser settings, but some features may not function properly.

10. Children's Privacy

Smart Text Back is a business-to-business service and is not intended for use by individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active customers of material changes via email. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

Smart Text Back (operated by 95Visual)
Bakersfield, California
Phone: +1 (661) 964-4222