AT&T Missed Call Text Back Setup
Setting up missed call text back on AT&T requires enabling 'Conditional Call Forwarding'. This tells AT&T to send calls to our system only when you don't answer, are busy, or are unreachable, while keeping your main line ringing normally first.
Step-by-Step Instructions
Dial the Forwarding Code
Open your phone's dialer and enter the following code (replace [NUMBER] with your Smart Text Back number):
Set 'Busy' Forwarding
To handle calls when you're already on another line, dial:
Set 'Unreachable' Forwarding
To handle calls when your phone is off or has no signal, dial:
Verify Setup
Call your business number from a different phone and let it ring out. You should receive a text back within seconds.
Common Setup Problems
Q: The code returned an 'MMI Error'
A: This usually happens if your account doesn't have call forwarding permissions. Contact AT&T support to enable 'Conditional Call Forwarding' on your line.
Q: Calls are forwarding immediately
A: You likely used *21* (Unconditional Forwarding) instead of *61*. Dial #21# to cancel and try the codes above again.
AT&T FAQ
Need Help?
Our support team is available to help you configure your line and test your setup.