Can I use my Google Voice number for texting?

Smart Text Back uses its own dedicated number. We recommend using Google Voice for voice and our system for the automated text-back follow-up.

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Verified August 2026

Google Voice Setup Guide

Google Voice handles calls differently than traditional carriers. Because Google Voice 'owns' the number and forwards it to you, the setup involves changing how Google Voice handles unanswered calls.

Step-by-Step Instructions

Disable 'Screen Calls'

In Google Voice settings, turn off 'Screen Calls' to ensure our system can detect the call state correctly.

Set Custom Call Routing

Use the 'Custom Call Routing' feature in Google Voice to route unanswered calls to your Smart Text Back number.

Common Setup Problems

Q: The text-back isn't triggering

A: Google Voice often tries to pull the call back to its own voicemail. You must ensure the Smart Text Back system 'answers' the call state before Google Voice does.

Or Skip All of This

Don't want to deal with dial codes or carrier settings? We offer done-for-you setup for every customer — a one-time $1,000 fee covers full configuration, custom templates, and team training.

Other Carrier Guides

AT&T Guide Verizon Guide T-Mobile Guide

Google Voice FAQ

Need Help?

Our support team is available to help you configure your line and test your setup.

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